COVID 19 UPDATES
Bricks and mortar store
Once again our doors are closed, fear not we are using this time to refurb and decorate and make our shop even better! In the mean time we really do appreciate your support online.
Online orders are still being taken and dispatched as usual - we have additional measures in place to make sure the work place is kept as low risk as possible - we are a small family run business meaning its easy for us to adhere to the government guidelines at all times - we are commited to keeping our staff, ourselves and you safe.
- Only one person working alone packing orders at a time
- We send all parcels in Paper/card anyway - the virus has been shown to live for less time on paper than plastic
- An Extensive deep cleaning and hand washing program is in place
However this does mean dispatch may take a little longer than usual so please get in touch if you need something quickly.
Whilst we are still aiming to dispatch within 48 working hours of orders being placed there is no doubt that postage is very slow at the moment - we are inundated with 'where is my order requests' - it's pushing our man power to the limits responding to these so please follow these guidelines.
Before emailing for an update on your order
Check your dispatch email date (check your junk folder!), if you selected economy delivery allow AT LEAST 10 working days for your order to arrive - whilst we use Royal Mail 48 hour service and it should arrive in two working days Royal Mail is under huge pressure at the moment.
If you upgrade to first class we send via Royal Mail 24 hour so it should arrive next working day however that isn't the case at the moment due to the pandemic.
EUROPE / INTERNATIONAL (INCLUDING IRELAND)
Check your dispatch email date - if did NOT selected the tracked and signed for option your order will of been sent via Royal Mail ECONOMY service - this can take upto 20 working days! It is usually much much speedier than this but we can do nothing to track/trace/replace before 20 working days.
IF YOU REQUIRE AN ORDER QUICKLY PLEASE SELECT THE 24 HOUR COURIER OPTION AT CHECKOUT - PLEASE NOTE YOUR ORDER MAY STILL TAKE 24/48 HOURS TO PROCESS AND INCLUDES WORKING DAYS ONLY.
Thank you for your on going support during this time.
Paris, Dan, Fox and Freedom