Returns Terms and Conditions.
You must check all orders and report any faults to or incorrect items to us on firstname.lastname@example.org within 48 hours of delivery
All returns need to be ‘as new’. This means unwashed, unmarked and in the original packaging as it arrived to you, with all tags intact within 28 days of receipt.
If you return an item that is not ‘as new’, we reserve the right to offer a partial refund.
Where do I send my return?
Little Goat Gruff
Hayle Marine Business Park
Simply Add a note on scrap paper with your name and order number to the package.
We do not send invoices/returns slips in packages to save paper usage and therefore trees.
Make sure you select a postal service that is fully insured for the value of your item, if it does not land back with us or arrives damaged you will need to make the claim via the postal service yourself for the value of the item, we will support you in doing this.
How long will it take for me to receive my refund?
Refunds are processed ASAP upon receipt of the returned items, but your payment provider / Paypal often take up to 10 days to deposit it back into your account.
What if I want an exchange?
We are unfortunately unable to offer exchanges. Please return the item for a refund and place a new order.
My item arrived damaged, What do I do?
Thankfully this occurs very rarely but occasionally does happen. In such an instance, please contact us via one of our channels here and we will be in touch to arrange a replacement or refund.
I missed the deliver of forgot to collect my parcel.
If your order is returned to us due to missed deliveries or no collection from your depot, we are happy to either resend it or refund you (minus a £3.95 postage fee).
Please be aware that it can take up to a month for undelivered items to be returned to the sender.
Do you offer free returns?
Not as standard unless something is faulty however customers in the Silver tier or above of our loyalty can exchange points for a prepaid returns label from the loyalty points page here.